It offers monitoring and management of requests and incidents of CEDIA benefits, through the generation of tickets. The objective is to control internal processes, observe the status of requests and how they are progressing within the organization.
How does it work?
The requests, problems or doubts raised reach us through the HelpDesk, the ticket is generated and processed by filling in the data generated by the system.
Benefits:
- Immediate feedback to the request or incident.
- Verify the development and fulfillment of requests.
- Allows greater control over internal processes thanks to the database that HelpDesk creates.
How to apply?
For more information about this benefit, you can write to cedia at noc@cedia.org.ec
