It provides tracking and management of CEDIAbenefits requests and incidents through ticket generation. The goal is to monitor internal processes, track the status of requests, and monitor their progress within the organization.
How does it work?
Requests, problems or doubts arise and reach us through the HelpDesk, the ticket is generated and processed by filling in the data generated by the system.
Benefits:
- Immediate feedback on the request or incident.
- Verify the development and fulfillment of requests.
- It allows greater control over internal processes thanks to the database that HelpDesk creates.
How to apply?
For more information about this benefit, you can write to cedia at noc@cedia.org.ec
